Contact My Jewel Store
1. Let’s Stay Connected
At My Jewel Store, we genuinely enjoy connecting with our customers. Whether you are exploring our jewellery collections, planning for a special occasion, or simply need help with an order, we are always here to assist you.
Jewellery is personal, and we understand that choosing the right piece matters. That is why we encourage you to reach out whenever you have questions, ideas, or feedback. Every message helps us improve and serve you better.
You can contact us through phone, email, social media, or our website contact form. Our goal is to make communication easy, comfortable, and helpful.
When You Can Contact Us
Order Related Questions
If you need help with placing an order, tracking your jewellery, or checking product availability, our team is ready to guide you. We can also help you understand product details, sizing, and styling suggestions.
Custom Jewellery Requests
If you are looking for jewellery to match a specific outfit, wedding theme, or festive look, you can contact us for customization inquiries. We will do our best to suggest designs or help you find suitable options.
Delivery & Shipping Support
If you have concerns about delivery timelines, shipping status, packaging, or address updates, please contact us. We understand how important timely delivery is, especially for special occasions.
Product Care Guidance
If you want to know how to maintain your artificial jewellery for longer durability, our team can share care tips and storage guidance.
Feedback & Suggestions
Customer feedback helps us grow. If you have suggestions, compliments, or concerns, we always welcome honest communication.
Our Service Area
My Jewel Store currently serves customers across India through reliable and secure shipping partners.
We deliver to:
• Metro cities
• Tier 2 and Tier 3 cities
• Most towns and serviceable pin codes across India
Delivery availability may vary depending on courier service coverage. If you are unsure whether your location is serviceable, you can contact us before placing your order.
We aim to expand our delivery network gradually to serve more customers.
Customer Support Expectations
We believe customer support should be respectful, clear, and helpful. When you contact My Jewel Store, here is what you can expect:
Response Time
We usually respond to customer queries within 24 hours on working days. During peak festive or wedding seasons, responses may take slightly longer, but we try to reply as soon as possible.
Support Availability
Our support team is available during business hours. Messages received outside working hours will be answered on the next working day.
Clear Communication
We aim to provide accurate product information, order updates, and honest assistance. If something cannot be done, we will communicate transparently rather than making false promises.
Friendly Assistance
We treat every customer with patience and respect, whether you are buying one jewellery piece or shopping for a full wedding collection.
Frequently Asked Questions
How can I track my order?
Once your jewellery order is shipped, you will receive tracking details through your registered contact information. You can also contact us if you need tracking assistance.
Can I request jewellery customization?
Yes, you can contact us with your customization request. Availability depends on design feasibility and material options.
How long does delivery take?
Delivery timelines depend on your location and product availability. Estimated delivery time will be shared during order confirmation.
What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us as soon as possible with clear photos. We will review the issue and provide suitable support.
How can I choose jewellery matching my outfit?
You can contact us and share your outfit details or occasion type. Our team can suggest suitable jewellery styles based on your requirement.